OBJECTIVES AND SCREW COMP É Competencies DATATABLES TRAINING

• Gain a better understanding of the Japanese mentality

• Understanding the differences in behavior

• Understand and master the elements to work better with the Japanese

• Avoid traps and misunderstandings

• Successful communications with the Japanese

• Successful negotiations with your Japanese partners

TRAINING PROGRAM

I. Cultural differences between Japan and France

1. The idea of intercultural

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    • Notions of culture  

    • Compare cultural profile  

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2. Brief presentation of Japan

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    • Geography: Japanese characteristics as an Island and its place in          today's world

     • History: The evolution from Meiji till nowadays  

     • General Features of the Japanese Economy  

     • The Japanese Political System and its features  

3. The Japanese society

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     • The educational system  

     • The Japanese notions: the social hierarchy, dealing with                 foreigners, communication and  perception of time  

     • The evolution of Japanese society: The aging population, the new        age...

II- Understand Japanese work ethics and culture

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1. The work environment in Japan

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     • The influence of religions  

     • The place of Women in workplaces  

     • The different structures of companies: Keiretsu,…  

     • The lifetime employment: Shushin Koyo and Part-time job: Baito  

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2. The rules of work  

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     • The ethics in the workplace: greetings, language  

     • The respect of the hierarchy and order  

     • The relationships at work: Senpai-kôhai relationships, Dôryô  

     • The collective spirit Uchi-Soto

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3. How to properly communicate?

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     • The Honorific language, Keigo: Sonkeigo, (respectful or honorific         language),  Kenjogo, (humble language) and Teineigo (polite              language)  

     • Written, Oral, and Non-verbal Communication: Reading the Air          (Kuki o Yomu) • Dealing with Silence  

     • Handling Information  

III- How to work with Japanese people

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1. Negotiation with Japanese partners

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     • Characteristics of Japanese market: customers and their                specificity  

     • Strengths and weaknesses of Japanese partners  

     • Rules for a good negotiation  

     • Practical advices  

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2. Work methods in Japan

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     • Main Principles: Kaizen (Total Quality Management) and the 5S          system

     • The importance of social conventions: the Kata (form), the Face,         the organization of the day  

     • Production Management: Heijuka, Kanban  

     • The Japanese Problem-Solving Approach  

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3. Management and Leadership in Japan

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     • Knowledge Management  

     • Values and Behavior Patterns: Tatemae and Honne  

     • Management by Objectives in Japan: Nemawashi and Ringi-sho  

     • Intercultural management with Japanese people

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