OBJECTIVES AND SCREW COMP É Competencies DATATABLES TRAINING

​

• Acquire basic knowledge of the Chinese language to welcome Chinese customers / tourists.​

• Know how to react in Chinese language in different situations in tourism.

TRAINING PROGRAM

​

1. Phonetics

​

• Shades.

• Vowels, consonants and their combinations​ .

​

2. Greet  

• Greetings.

• Polite formulas;

• The basics of Chinese grammar: sentence structure, negative and interrogative form.

• The scenario: first meeting with the Chinese.

​

3. Welcome

• The polite formulas in the reception.

• The phrases to make the Chinese feel welcome.

• Know how to present yourself.

• The scenario: present your establishment.

​

4. The numbers

• Know how to count.

• Gestures to count.

• The date.

• Time.

• The price.

​

5. At the restaurant

​

• The vocabulary: food and drink.

• Polite formulas in the restaurant.

• To take orders.

• Make simple recommendations.

• Ask for the food preference of Chinese customers.

• Ask for customer reviews.

6. At the store

• Hospitality packages at the store.

• Be able to understand basic product questions.

• Negotiate prices.

7. At the hotel

• Vocabulary: different types of room, room number, floor, locations.

• Hospitality packages specific to the hotel.

• The situation: at the reception with Chinese tourists.

8. Answer the phone

• Polite expressions on the phone.

• Request simple information about the client.

• Make simple proposals.

• Say and read phone numbers.

​

9. Getting around

• Vocabulary: means of transport.

• Express yourself from a geographic map or a city plan.

​